Refund Policy

Effective date: November 1, 2026 · Last updated: November 1, 2026

HohoClip sells personalized digital greeting videos. Because you can watch a free watermarked preview before paying, most problems can be spotted before you buy. If something still goes wrong, here is what we do.

Full refund

• Your video fails to generate, or is not delivered within 24 hours of payment.
• Your video has a technical problem (for example broken audio or video, or the wrong child's name) that we cannot fix with a free remake.
• We refuse or cancel your order, for example because the text breaks our content rules.
• You were charged twice for the same order.

Free remake

If a name is mispronounced or a detail you typed is wrong, tell us within 14 days of purchase and we will remake the video for free (you can correct the details). If the remake still isn't right, we will refund you.

Other requests

For packs of three, unused videos can be refunded on a pro-rata basis within 14 days of purchase. Change-of-mind requests for a video that was delivered as ordered are reviewed case by case. This policy does not affect any statutory rights you have under the consumer laws of your country.

How to request a refund

Email hello@hohoclip.com within 14 days of purchase with the email used at checkout and your order link or reference. We reply within 2 business days.

HohoClip is the seller and handles all refund decisions. Payments are processed by PayPal, and approved refunds are issued through PayPal to your original payment method (PayPal balance, or the debit/credit card you used). Depending on your bank, a refund usually appears within 5–10 business days.

Contact

hello@hohoclip.com. See also our Terms of Service and Privacy Policy.